Periodic Tickets

I. ISSUER INFORMATION

Issuer: Taiwan High Speed Rail Corporation

  • Issuer:
    Taiwan High Speed Rail Corporation
  • Telephone:
    Customer Service: 4066-3000 (for Miaoli area: 4266-3000
    Taitung and Kinmen areas: 4666-3000
    Matsu area and mobile phones: 02-4066-3000)
    * Numbers listed above are toll numbers.
  • Website:
    www.thsrc.com.tw

II. OVERVIEW OF TICKET TYPES

THSRC offers a Periodic Ticket, which is a contactless smart card that allows the registered cardholder to travel within the effective period and specific section of stations for unlimited rides on the Taiwan High Speed Rail. The card is sold in the registered (name-bearing) form. Adult ticket only, and not applicable for rides between Nangang and Taipei, Nangang and Banqiao, Taipei and Banqiao.

The effective period for the aforementioned special preference is 30 consecutive calendar days starting from the day of first ride after the initial purchase or the replenishment. The number of rides is unlimited. The discounted fare is close to the equivalent of 52% off of the total sum of 30 days of the full fare for a Reserved Seat in a Standard Class Car, with an estimate of 2 rides per day. The unused portion of a Periodic Ticket can be refunded in accordance with Article III, Section 3 which is regulated in the Guidelines.

Maximum stored value: This card only stores the effective period. No cash value is stored.

III. PURCHASE, REPLENISHMENT, MODIFICATION, REFUND, LOSS CLAIM AND TRANSACTION RECORD INQUIRY

  • PURCHASE
    A Periodic Ticket can be purchased at any THSR station ticket window and may only be used by the registered cardholder. A one-time nonrefundable card issuance fee of NT$100 must be paid upon initial purchase of a Periodic Ticket. The purchase process is as follows:
    • Fill out the card application form, available at passenger service counter, or download and fill out the application form from the THSRC website and submit it to any THSR station ticket window.
    • One may approach the THSR stations him/herself, or authorize someone to purchase the Periodic Ticket on his/her behalf. A valid identification document (with photo) and one 2-inch colored photo which was taken within six months of the intended cardholder is required for verification and card issuing purposes. If a photo cannot be provided, the intended cardholder must present himself/herself at the station and the THSRC staff will take a photo on spot (at no extra charge and no airbrushing, photo prints, file or re-make will be provided).
    • A Periodic Ticket may be collected on spot after paying the Periodic Ticket fare and a one-time nonrefundable card issuance fee of NT$100. Please fill in the registered cardholder’s name at the proper space if it cannot be printed on the card.
  • REPLENISHMENT
    The customer must present the original ticket in order to replenish the account balance. The replenished Periodic Ticket is activated once the previous effective period is expired.
  • MODIFICATION AND REFUND
    • Once sold, a Periodic Ticket cannot be modified. If a registered cardholder needs to make a modification, he/she shall follow the refund process and purchase a new Periodic Ticket.
    • The registered cardholder may request for a partial refund at any THSR station ticket window during the effective period of the Periodic Ticket. No refund shall be made once the ticket is expired. Except where otherwise stipulated, a refund shall be calculated based on the actual fare paid of the Periodic Ticket minus (number of days used * daily refund between specific section of stations + NT$20 processing fee). If the final balance is negative, no refund shall be made. The aforementioned daily refund between specific section of stations is as follows:
      Daily refund between specific section of stations (NT dollars)
      Daily Refund Chart for Periodic Tickets
      Station Nangang Taipei Banqiao Taoyuan Hsinchu Miaoli Taichung Changhua Yunlin Chiayi Tainan Zuoying
      Nangang -                      
      Taipei -  -                       
      Banqiao -  -     -                     
      Taoyuan 380 310 250  -                   
      Hsinchu 640 560 500 250  -                 
      Miaoli 930 830 770 540 270  -               
      Taichung 1,450 1,350 1,290 1,040 790 520  -             
      Changhua 1,680 1,590 1,530 1,290 1,040 750 250  -           
      Yunlin 1,880 1,800 1,740 1,510 1,240 970 440 210  -         
      Chiayi 2,170 2,090 2,030 1,780 1,530 1,240 730 480 290  -       
      Tainan 2,690 2,610 2,560 2,300 2,050 1,780 1,260 1,020 810 540  -     
      Zuoying 2,960 2,890 2,830 2,580 2,320 2,050 1,530 1,290 1,080 790 270  -   
      * Non-Reserved Seat
      NT Dollars
      .The Periodic Ticket is not available for travel between Nangang and Taipei, Nangang and Banqiao, Taipei and Banqiao.
    • The’ number of days used’ is referred to the number of days from the first use after purchase or the replenishment to the day of requesting a refund of the Periodic Ticket. The number of days used will be regarded as none if the Periodic Ticket is unused after purchased or replenished. Once the ticket is used, the day of requesting a refund shall be counted into the used portion with no refund.
    • The Periodic Ticket cannot be returned and there is no refund on the card issuance fee.
  • LOSS CLAIM
    • In the event that a Periodic Ticket is lost or stolen, the registered cardholder may approach a THSR station in person or call our service hotline (Local 4066-3000) to report and have it suspended. The registered cardholder is advised to contact local police office to report the loss before processing the loss claim. In the event that a third party assumes the identity of the registered cardholder and uses the card after a loss has been reported, THSRC will bear the said risk of loss. Once a card has been reported lost or stolen, it will be permanently suspended and will not be reinstated under any circumstances.
    • After reporting the lost, the registered cardholder may choose either to receive a refund or to have a new card issued. If the registered cardholder opts for a refund, THSRC will calculate the refund based on the remaining balance of the Periodic Ticket in accordance with Article III, Section 3 of which is regulated in the Guidelines. If the registered cardholder opts to have a new card issued, THSRC will issue a new card carrying the balance effective period. However, the registered cardholder shall be required to pay for the new card issuance fee of NT$100.
    • If a registered cardholder possesses more than one Periodic Ticket and is unable to provide definitive proof to THSRC to determine which Periodic Ticket was lost, THSRC may refuse to process the reported loss.
  • TRANSACTION RECORD INQUIRY
    By presenting the Periodic Ticket, one may use the ticket inquiry kiosk or approach the passenger service counter or the ticket window in any station to access their usage record. The Multi-Ride and Periodic Ticket Inquiry System on the THSRC website is also available for online query.

IV. OFFER VALIDITY PERIOD

  • The offer validity period is calculated based on consecutive calendar days. A Periodic Ticket shall remain effective until the end of business hours on the 30th day starting from the first day of use after purchase or replenishment.
  • If THSRC announces the suspension of Periodic Ticket due to passenger volume control for holidays, or any other special situation, THSRC will extend the effective period of the Periodic Ticket by a number of days equal to the length of the suspension.
  • In the event that THSRC services are suspended due to a force majeure event lasting one (1) day or longer, the effective date of Periodic Ticket shall be extended by the same number of days that the service was suspended.

V. TERMS OF USE

  • The Periodic Ticket is a contactless smart card. To use the card, simply place or swipe it above the designated sensor area at the ticket barrier. After the validity of the card is confirmed, the gate will open automatically.
  • The Periodic Ticket is restricted to the use of non-reserved seats only.
  • The Periodic ticket allows unlimited rides for a limited period. No refund or compensation is offered in case of termination of a journey due to injury or illness of the registered cardholder.
  • In the event of an interruption, delay of the operation or air conditioner failure on the train, and where the passenger is entitled to a refund as a result thereof, the registered cardholder shall receive a conditional daily refund according to the following regulations. To obtain a refund, the registered cardholder must present in person with the original card within one year of the affected ride at any THSR station ticket window. No service charge shall apply; however, refund requests made after the deadline shall not be accepted.

    In the event that train service is interrupted, the registered cardholder who suffered from such interruption may make requests to THSRC based on either of the following methods, and THSRC shall process such requests accordingly based on his/her intent.
    • Free transportation back to the origin station and the daily refund without service charge.
    • The foregoing registered cardholder may apply for the daily refund of the untaken section without service charge.
    When any train is delayed, the registered cardholder who stops the journey at the origin station or at a station between the original and the destination stations shall receive no refund or compensation. When the train is delayed and arrives at the registered cardholder’s destination for thirty (30) minutes or more than the scheduled time, he/she may make request for refund or compensation based on the following rules:
    • When the delay is more than thirty (30) minutes but less than sixty (60) minutes and due to causes attributable to THSRC, the registered cardholder shall be refunded with 50% of the daily refund. When the delay is more than sixty (60) minutes, the registered cardholder shall be refunded with the full daily refund.
    • When the delay is more than thirty (30) minutes and due to causes attributable to third parties, the registered cardholder shall be refunded with 10% of the daily refund.
    • In the event of natural disasters, accidents or other force majeure events, the compensation shall be limited to the necessary expenses by the registered cardholder arising out of such delay.

    If the air conditioner of the car taken malfunctions, the registered cardholder who were affected may request 20% of the daily refund as compensation.

    The daily refund above refers to the average cost to the Periodic Ticket fare for the specific section of stations in the effective period. The amount of refund will be rounded down to the nearest integer.
  • Travelling with a Periodic Ticket must be completed within 3 hours and 30 minutes calculated by turnstile entry and exit time.
  • Please ensure that your Periodic Ticket remains in good condition; avoid smearing, folding, scratching, grinding, exposure to high temperatures, and twisting. In the event that a card is damaged and cannot be read, THSRC shall bar the customer from boarding and no refund shall be made.
    During the ticket inspection process, If the registered cardholder’s name or photo on the card is discovered to be defaced and cannot be identified, passengers shall be requested to exchange for a new one at the station ticket window. Should the damage on the card is made deliberately, passengers will be charge with an additional card issuance fee of NT$100. Passengers who refuse to exchange for a new card must pay the fare payable plus an additional penalty in accordance with THSRC regulations on traveling without a valid ticket.
  • A Periodic Ticket may only be used by the registered cardholder and may not be loaned, transferred, or otherwise provided for use by a third-party. If it is discovered that the user of a Periodic Ticket is not the registered cardholder, the third-party must pay the full fare for traveling from the starting station to the destination station, plus an additional 50% on the fare for the section already travelled in accordance with THSRC regulations on traveling without a valid ticket. The Periodic Ticket will also be immediately confiscated, and all associated losses shall be borne by the registered cardholder. However, if the registered cardholder can prove that he/she did not loan, transfer, or otherwise deliberately provide the ticket for use by the third-party, the Periodic Ticket may be returned to the registered cardholder. The registered cardholder waives his/her right if the lost card is not collected within three months from the date of notice.

VI. PRIVACY POLICY

  • The registered cardholder agrees to provide basic personal information to THSRC in order to enable THSRC to conduct services including, but not limited to, offering information services, statistical and market analysis.
  • In the event of a change in the information provided by the registered cardholder, he/she shall notify THSRC to update the information on file accordingly in order to safeguard the relevant rights and benefits of the registered cardholder. If the registered cardholder has changed the contact telephone number after filling out the application form and does not inform THSRC accordingly, THSRC shall continue to use the registered cardholder’s last registered contact telephone number as his/her contact information.
  • In order to protect the registered cardholder’s personal data and privacy, THSRC shall not provide, lend, or sell the registered cardholder’s personal information to any third party that is unrelated to the transaction or service, unless the registered cardholder agrees or if it is required by law, or THSRC believes in good faith that it is required under applicable law to disclose such information.
  • Certain personal information of the registered cardholder may be stored or printed on the Periodic Ticket. Therefore, the registered cardholder shall keep the card secured at all times.

VII. CUSTOMER SERVICES

  • Each time the registered cardholder uses a Periodic Ticket, the ticket barrier will show the effective period of the special preference on the card. The registered cardholder can also use a station inquiry kiosk or the inquiry system on the THSRC website to access usage records.
  • All income received by THSRC from selling Periodic Tickets are deposited into a special trust account at the Union Bank of Taiwan, where the said fund are exclusively used for the special purpose of the Periodic Ticket program. The aforementioned "special purpose" means that the said fund may only be used to satisfy the service obligations of the Issuer.
  • If THSRC is subject to cessation of operations, close down, dissolution, reorganization, bankruptcy, revocation of registration, or any matter which may render THSRC unable to fulfill its carrier service obligations as confirmed by a court of law or deemed by the competent authority, the property of the abovementioned trust along with all beneficiary rights shall be transferred to Periodic Ticket registered cardholders starting from the day on which the abovementioned situation(s) occur, and the trustee shall take charge of matters including liquidating and returning the remaining balance of the trust to the beneficiaries.

VIII. MISCELLANEOUS

  • Any revision to these Guidelines shall be publicly announced by THSRC on the THSRC website and in all THSR stations. Such announcement shall include a summary of the revision(s) made, the relevant revised article(s), and the date of effectiveness.
  • Unless otherwise specified, all matters shall be handled in accordance with the Passenger Transportation Contract.
     
    30-Day Periodic Ticket
    Station Nangang Taipei Banqiao Taoyuan Hsinchu Miaoli Taichung Changhua Yunlin Chiayi Tainan Zuoying
    Nangang -                      
    Taipei -  -                       
    Banqiao -  -     -                     
    Taoyuan 5,585 4,555 3,675  -                   
    Hsinchu 9,405 8,230 7,350 3,675  -                 
    Miaoli 13,670 12,200 11,315 7,935 3,965  -               
    Taichung 21,315 19,845 18,960 15,285 11,610 7,640  -             
    Changhua 24,695 23,370 22,490 18,960 15,285 11,025 3,675  -           
    Yunlin 27,635 26,460 25,575 22,195 18,225 14,255 6,465 3,085  -         
    Chiayi 31,895 30,720 29,840 26,165 22,490 18,225 10,730 7,055 4,260  -       
    Tainan 39,540 38,365 37,630 33,810 30,135 26,165 18,520 14,990 11,905 7,935  -     
    Zuoying 43,510 42,480 41,600 37,925 34,100 30,135 22,490 18,960 15,875 11,610 3,965  -   
    Non-Reserved Seat
    NT Dollars
    .The Periodic Ticket is not available for travel between Nangang and Taipei, Nangang and Banqiao, Taipei and Banqiao.