- From 2019/7/1, customer service hotline for Miaoli, Taitung, Kinmen, Mazu areas and mobile phone users has changed to 02-4066-3000.
- NEW Multi-ride Ticket Sales Promotion Event
NEW Multi-ride Tickets are available in one of two plans for travelers to choose from: 8 rides within 60 days, and 10 rides within 30 days. New Multi-ride Tickets will be available for purchase beginning 2019/3/15. Multi-ride Tickets valid for 8 rides within 45 days remain available until 2019/3/14.
Holders of NEW Multi-ride Tickets purchased from 2019/3/15 to 2019/6/30 and used up before 6/30 may purchase one non-reserved seat ticket at a 50% discount on the same interval before 2019/7/31, and HSR TGo members will gain an extra 50% bonus points.
- With effective from September 1, 2017, the deadline for Multi-Ride Ticket registered cardholder to claim partial refund will change from within 2 years to 1 year after card expiry date.