Purchasing Ticket from T Express

• 24 hours.
• Fares and Timetable Search
• Checking reservation
• Reservations, Payments, and Proof of Ticket Purchase or Refund
• Itinerary Changes and Reduce the Number of Bookings
• Canceling reservations.
• Preset payment and Journey Alert
• Setting of THSR Push Notification Service
• Business Car Seats Modification Service

Reservation/Payment/Collection of the tickets can be completed with T Express 24 hours a day.

• It provides services of purchasing tickets 24 hours a day. Regardless of where you are, you can easily use your smartphone to book, to pay for, and to get your tickets!

You can enjoy the convenient service of walking through the ticket gate with your smartphone directly.

• The domestic railway transportation ticket electronic services originated with THSRC. You can directly pass through the clearance with QR Code built in the smartphone to enjoy the fast, convenient, and environmentally friendly travel experience!

Comprehensive ticketing functions improve the efficiency of a ride.

• It is your portable THSR ticketing servicer that perfectly integrated the Company ticketing systems. Regardless of changing bookings before/after payment or canceling bookings after issuing tickets, you can easily control by yourself!

New payment mechanism protects the security of interaction.

• THSRC created the mobile payment of T Express with partnering banks to provide passengers with the multiple transaction security mechanisms.

Passengers are satisfied with various thoughtful services of T Express

• It provides you with many thoughtful services including booking tickets, ticket collection and distribution, saving payment records, offering reminder services and THSR Push Notification services, changing the itinerary, searching for tickets prices and timetable and so on. Each function is designed for passengers and it will bring you a joyful using experience!

Note

• QR Code tickets can be collected only on Adult Tickets, and single one Child Ticket.
• QR Code tickets are limited to use on the mobile phone which is used to collect tickets. Do not use the captured picture of QR Code or transfer it to other cell phones.

Period opens for booking

The system provides reservation for the train which departure date is no more than 28 days later. Nevertheless, on the travel day, the on-line reservation is only applicable to the train which departure time is no less than 5 minutes before train departure. The period open for booking is subject to change by notice.

Types and Numbers

• The service provides reservations of reserved seats, including Adult Tickets, Child Tickets, Senior Tickets, Disabled Tickets, and College Tickets.
• A maximum of 10 tickets permitted for each booking, for return tickets, a maximum of 5 tickets can be booked at a time.
• Note:
  • To be eligible to purchase a College Ticket, the passenger must be a student who is currently registered in the ROC government accredited college.
  • Senior Tickets or Disabled Tickets can be purchased only by the passengers having ID Cards of R.O. C..
  • Reservations of Group Tickets or Accessible Seats shall refer to the ticketing regulations.

Business Car Seats Modification Service

• "Modify Seats" can only be used for Business Car passengers. For every reservation, it is allowed to select seat(s) once for every single trip. (If the reservation includes round-trip tickets, it is allowed to choose seats once for each trip.)
• It is not allowed to change partial number of seats, and the seat(s) cannot be resumed to the original seat(s) after being changed.
• This service is not applicable for the day of departure, or the number of available seats is less than the number of tickets required, or for the reservation which the ticket(s) has been issued.

Payments

• Payment: After booking, please pay by the payment deadline through this service or online booking system. Payments and collection of tickets can also be made at the THSR stations and our partnering convenience stores. Failure to pay by the due date will result in automatic cancellation of the booking.
  • Accept Visa, MasterCard, and JCB credit card payments online.
  • Also accept payments in-app with Apple Pay and Android Pay. (Some credit cards set to offer payments in-app recently are temporary not accepted.)
• Payment Terms：
  • For departure three days after booking, the payment should be made within three days of booking.
  • For departure within three days of booking, the latest payment should be done one day before departure.
  • For departure after 1 hour at the same-day booking, the payment should be done at least 30 minutes before departure.
  • For departure within 1 hour at the same-day booking, the payment should be made immediately.
    Note: For departure within 30 minutes, a refund will not be accepted after the payment.

Notice of Collecting Tickets

• T Express only provide passengers to book Adult Tickets, College Tickets, and single one Child Ticket. If your reservation contains Senior Tickets, Disabled Tickets, or many Child Tickets, please collect tickets at THSR station ticket window, or the partnering convenience stores.
• When one reservation contains many Adult Tickets, passenger can use the “Collect & Distribute” function in T Express to distribute tickets to others. The mobile phone which is used to distribute tickets will be made a priority ticket; and the rest of tickets belong to the same reservation shall also be collected through mobile phones only. Be sure that all of the companions have mobile phones and have installed "T Express" already.
• After collecting ticket, passenger can only use the same phone to access the mobile ticket (QR Code), and the ticket cannot be transferred to another phone. Please make sure which phone you may use to pass through the ticket gate before collecting ticket.
• If passengers who book tickets via T Express want to collect tickets at the convenience stores or THSR Station ticket window, you should show/insert your R.O.C. ID No. (Foreign passengers should use passport No.) and the Reservation No. while collecting tickets.
• Please take note of your departure time and complete the ticket collection procedure in advance. If passengers are unable to collect ticket on time and miss the originally booked train, no refund available.
• Note: Please refer to the relevant instructions if you want to collect tickets at our partnering convenience stores or THSR station ticket window.

• Passengers can use the “Modify” function on T Express to change outbound date and time, or cancel the booking of round-trip tickets before collecting tickets.
• After collecting tickets, passengers cannot change bookings through T Express. Please go to THSR station ticket window for assistance.
• Passengers who want to change bookings through T Express must complete the procedures 30 minutes before the schedule departure of the train in which reservation has been made (round-trip ticket is according to the departure time of outbound).
• Note: Please refer to the relevant instruction of changing the booking via Online Booking system.

• Passengers who have made payments can cancel the tickets via T Express to apply for the refund (handling fee of NT$20 per ticket will be charged). The handling fee will be deducted from the original sum and returned to the credit card owner’s account. It takes 7-15 days to make the cancellation (exclude holidays and weekends).
• Mobile tickets can be canceled via T Express. However, passenger who wants to cancel the return trip of a round-trip ticket (which the outbound trip had been taken or the refund period has lapsed) can only go to THSR station ticket window with the mobile ticket to proceed.
• Passengers who want to cancel bookings through T Express must complete the procedures 30 minutes before the schedule departure of the train in which reservation has been made (round-trip ticket is according to the departure time of outbound).
• Passengers who reserve ticket within one hour via T Express should make the payment immediately after the booking is completed. For departure within 30 minutes, a refund will not be accepted after the payment.
• Make sure you bring your mobile ticket if you want to cancel bookings at THSR station ticket window.
• Mobile tickets distributed to other mobile phones could be canceled by each passenger who hold the distributed mobile ticket; those have not been distributed could only be canceled by the passenger who collect all the mobile tickets at the beginning. The handling fee will be deducted from the original sum and returned to the paying account.
• Note: Passengers who collect ticket at THSRC partnering convenience stores, please refer to the relevant instructions to apply for the ticket refund.

• Mobile Ticket is an unregistered card carrying a deposit value. If the mobile phone is lost or damaged so that the passenger cannot show the mobile ticket, recollection of tickets is not accepted. Passengers have to purchase new tickets.
• Passengers have to show the mobile ticket when taking trains, checking tickets, or applying for the relevant ticketing. If the mobile phone is lost, damaged, or out of battery, so that the passenger cannot use the mobile phone to show the ticket, it will be regarded as not take valid tickets. For the protection of passenger rights, please keep your mobile ticket well and make sure that you have enough phone power before boarding.
• When any train is delayed due to causes attributable to THSRC, passengers who have been affected by the delay with Tickets already purchased and choose to request for the refund, please keep the mobile ticket and take it to the station ticket window for assistance.
  Note: Please refer to the Q & A about T Express.

Passengers could get the “Proof of Purchase” or “Payment Receipt” in the ways below:

• Download from T Express using the “Ticket Inquiry” function.
• Download from the Mobile ticket purchase information inquiry system
• Go to THSR station ticket window with your mobile ticket for assistance.