The Exchange Order for a THSR PASS can only be used for the purpose of exchanging for a THSR PASS; it cannot be used for boarding the trains.
The Exchange Order for a THSR PASS must be used within the valid period to exchange for a PASS at station ticket windows.
Please present the Exchange Order and your Passport when exchanging. If the original copy of your Passport cannot be presented, or if the Passport identity is different to that of the Exchange Order, THSR reserve the right to refuse the exchange.
Three types of Exchange Order for THSR PASS are available.
(1) When exchanging for "THSR PASS- 3 Days" or "THSR PASS- 5 Days," the valid period of the PASS should be specified when exchanging; it is calculated based on the consecutive accumulation of days from the starting date, within 30 days from the date the PASS was issued; once the starting date is set, it cannot be changed.
(2) When exchanging for "THSR PASS- Flexible 3 Days", please specify the valid period of the PASS; the valid period cannot be changed after it has been specified.
a. The first day of the valid period can be any specified day within the 30 day period of the exchange.
b. The second and third days of the valid period should be any two specified days within seven days of the first day of boarding the train.
Should the Exchange Order be lost, damaged or stolen, no reissuance, application for loss or refund will be accepted.
Refund is only available if the Exchange Order has not been used and is within the valid period. Refund process can only be handled from the original issuing office and a 10% fee will be applied to each refund.
Once the Exchange Order is exchanged for a THSR PASS, no form of change or return will be accepted.
The Exchange Order for Children is suitable for children from age 6 to and including age 10. Please present the Passport when exchanging; if disqualified, THSR reserve the right to refuse the exchange.
For more details, please refer to, www.thsrc.com.tw or contact your travel agent. If you have already arrived in Taiwan, please contact THSR Customer Service Hotline: 4066-3000 (Miaoli: 42663000, Taitung and Kinmen: 4666-3000, Matsu and Cell Phone: 02-4066-3000)
The PASS can only be used by the individual owner and is not transferable.
The PASS is limited to use within the valid period. The passenger is permitted to take the Taiwan High Speed Rail trains for an unlimited number of times during the valid period. The valid period of the PASS should be specified when exchanging; it is calculated based on the consecutive accumulation of days from the starting date, within 30 days from the date the PASS was issued; once the starting date is set, it cannot be changed.
This PASS is valid for travel in non-reserved seat cars; should the passenger need to take reserved standard seat, please reserve in advance at the ticketing window at no additional charge, however the following must be noted:
(1) Reservations must be made by presenting the PASS and an original copy of the passport at the station ticket windows; no online or telephone reservations will be accepted.
(2) During peak hours or national holidays, seat availability is not guaranteed. Should seat reservation not be available due to full booking, please make use of the non-reserved seat service.
(3) When taking reserved standard seat with the PASS, please board the train in accordance with the seating information specified in the inner pages of the PASS during the reservation.
When traveling with the PASS, the passenger is limited to enter and exit the stations via the manned gates; please bring the original copy of passport for verification purposes. If the passport cannot be presented, or the identity on the PASS does not match the passenger, the passenger will not be allowed to board the train; those who have already boarded the train will be asked to purchase another ticket.
The PASS does not accept any form of change or return. If the PASS is lost, damaged or stolen, no reissuance, application for loss or refunds will be given.
During extraordinary circumstances such as train delays, interruption of service or cancellation of trains, the PASS will not be compensated for, nor will the valid period be extended.
Only the original copy of the PASS is valid; any photocopying, alteration, forging or damage that is beyond recognition will be deemed invalid.
For more details, please refer to www.thsrc.com.tw or contact your travel agent. If you have already arrived in Taiwan, please contact THSR Customer Service Hotline: 4066-3000 (Miaoli: 42663000, Taitung and Kinmen: 4666-3000, Matsu and Cell Phone: 02-4066-3000)
Where to purchase?
Holiday Travel Service
Japan UNITED TOURS CO LTD TEL: +81-3-5214-0570 ／ FAX: +81-3-5214-0599
〒102-0094 TOKYODO SENNDAKUKIOIMACHI 3-6 KIOIMACHI PAKU 2F
Korea TEL: +82-2-723-3100 ／ FAX: +82-2-723-3105
서울시 종로구 신문로 1가 163번지 광화문 오피시아 1501호
China TEL: +86-10-6500-5095 ／ FAX: +86-10-8516-6836
No.6 Gong Yuan Xi Jie Jian Guo Men Nei Bei Jing Chian C22C
MAR SIN THAI TRAVEL
Malaysia TEL: +60-3-2144-9657 ／ FAX: +60-3-2144-6707
400-M, JALAN PUDU, 55100 KUALA LUMPUR,MALAYSIA
Customer service：International Calls：+886-2-4066-3000 │ Local 4066-3000
For Miaoli area：4266-3000 │ Taitung and Kinmen areas：4666-3000 │ and Matsu areas and mobile phones：02-4066-3000 （Note: Calls are not toll-free.）