Online Ticketing Interactive Voice Response Service Purchasing Ticket from Convenience Stores Tickets Window Ticket Vending Machine Group Ticketing Other Notes

The system is open from 06:00 to 00:00 (If adjustment is needed due to special circumstances, we will announce separately).
Please refer to the operating hours of various stations and the ticketing deadlines. (Detailed information. Should special circumstances arise, where operating hours of the stations are adjusted, we will make a separate announcement.)

Please dial 4066-0000 during system opening hours, Miaoli area: 4266-0000, Taitung and Kinmen area: 4666-0000, Matsu area and mobile phones: 02-4066-0000.

*Above hotlines are charged at normal rates.

• Check for timetable, train number and ticket fare.
• Check for passenger’s booking records.
• Instant reservation.
• Cancellation of passenger’s booking record.
• Transfer to dedicated service staff for booking of handicap-friendly seats (wheelchair seats).

• Fifteen days prior to the date of departure (including departure day) on 00:00., until 1 hour before the time of departure (for instance, for ticket on Friday, the booking is open on the Friday 2 weeks in advance).
• Handicap-friendly seats must be booked at latest 2 hours before departure.

• Each return tickets is considered as 2 records, a maximum of 10 tickets is permitted for each booking.
• The system provides booking for reserved adult tickets, children tickets, senior tickets and disabled tickets (not including non-reserved seat and group tickets).
• Passengers who wish to purchase handicap-friendly seats will be assisted by our dedicated service staff.
• Passengers who need to book group tickets, please refer to Group Ticketing regulations.

After booking, please make payment within the deadline through the Internet (Note), payments and collection of tickets can also be made at the THSR stations and our partnering convenience stores. The payment deadline is explained below：

• For departure 3 days after booking, the payment should be made within 3 days of booking.
• For departure within 3 days of booking, the latest payment should be made 1 day prior to departure.
• For same-day booking, the payment should be made 30 minutes prior to departure.
• Booking records for passengers who do not make payment before the deadline will not be kept.

(Note): VISA and MASTER cards are accepted for online payment.

• When collecting tickets, please present ID number (foreign passengers please produce passport number) used for booking, and the reservation number. Tickets can be collected from partnering convenience stores or from Ticket Windows or the ticket vending machines at any THSR station within the deadline.
• If collecting tickets from our partnering convenience store, a surcharge of NT$10 will be collected for each ticket.
• Since senior tickets and disabled tickets require ID documents as proof, these tickets cannot be collected from the ticket vending machine. Please present relevant proof documents such as ID or the disability handbook when collecting from our partnering convenience stores, or from Ticket Window at any THSR station.
• Please take note of passenger’s departure time and complete the ticket collection procedure in advance; if passengers are unable to collect the ticket on time and miss the originally booked train, no refunds will be given.

• The Interactive Voice Response does not provide change of booking service, we recommend using the online booking system to change booking records or reduce the number of tickets free of charge.
• Passengers who have made payment but have not collected the tickets are able to cancel the tickets at the latest 30 minutes before departure through the system or at the Ticket Window in any THSR station.
  • Cancellations will be charged NT$20 per ticket. (THSRC reserves the right to adjust surcharge pursuant to marketing activities, please refer to published announcements in various marketing activities).
  • When cancelling an online payment, a surcharge will be deducted from the original sum and the remainder will be refunded to the credit card owner’s account.
  • When applying for cancellations, please present ID number (foreign passengers please produce passport number) used for booking, and the reservation number.
• Passengers who have collected tickets at the station or partnering convenience stores, please personally bring tickets to the Ticket Window to apply for refund. The procedure must be completed at the latest 30 minutes before departure at a surcharge of NT$20 per ticket. The surcharge paid by the passenger to the partnering convenience stores will not be refunded.

• Before completion of payment, passengers are allowed to cancel the booking through the system free of charge.
• Passengers who have made payment but have not collected the tickets can cancel the ticket up to 30 minutes before departure through the system or at the Ticket Window in any THSR station.
  • Cancellations will be charged NT$20 per ticket.
  • When cancelling an online payment, a surcharge will be deducted from the original sum and the remainder will be refunded to the credit card owner’s account.
  • When applying for cancellations, please present ID number (foreign passengers please produce passport number) used for booking, and the reservation number.
• Passengers who have collected tickets at the station or partnering convenience stores, please personally bring tickets to the Ticket Window to apply for refund. The procedure must be completed at the latest 30 minutes before departure at a surcharge of NT$20 per ticket. The surcharge paid by the passenger to the partnering convenience stores will not be refunded.

• When purchasing or applying for ticket refunds, passenger may go to the Ticket Window or service counter to apply for “Proof of Ticket Purchase or Refund”, limited to one copy.
• Ticket which has been applied for “Proof of Ticket Purchase or Refund”, when applying for changes or cancellation, the original “Proof of Ticket Purchase or Refund” should be returned.