The system provides 24 hour service.

• Search for available trains according to departure/arrival station, date and time segment.
• Check for ticket fares.
• Check for passenger’s booking record.
• Instant reservation and online payment.
• Cancellation of passenger’s booking record.

Fifteen days prior to the date of departure (including departure day) on 00:00, until 1 hour before the time of departure (for instance, for a ticket on Friday, booking is available on the Friday 2 weeks in advance).

• Maximum of 10 tickets permitted for each booking, for return tickets, a maximum of 5 tickets can be booked at a time.
• The system provides booking for adult tickets with reserved seats, children tickets, senior tickets and disabled tickets (not including non-reserved seat, group ticket and handicap-friendly seats).
• When booking for senior or disabled tickets, please enter the correct passenger ID and name into the system to complete the booking.
• Passengers who need to book handicap-friendly seats, please call customer service at 4066-3000; Miaoli area: 4266-3000; Taitung and Kinmen areas: 4666-3000; Matsu area and mobile phones: 02-4066-3000. Note: aforementioned calls are charged at landline or cell phone rates. Alternatively, please purchase tickets at the ticket window in the train station.
• Passengers who need to book group tickets, please refer to Group Ticketing regulations.

After booking, please make payment by the deadline through Internet (Note), payments and collection of tickets can also be made at the THSR stations and our partnering convenience stores. The payment deadline is explained below：

• For departure 3 days after booking, the payment should be made within 3 days of booking.
• For departure within 3 days of booking, the latest payment should be made 1 day prior to departure.
• For same-day booking, the payment should be made at least 30 minutes prior to departure.
• Booking records of passengers who do not make payment before the deadline will not be kept.

(Note): VISA and MASTER cards are accepted for online payment.

• When collecting tickets, please present ID number (foreign passengers please produce passport number) used for booking, and the reservation number. Tickets can be collected from partnering convenience stores or from Ticket Window or the ticket vending machine at any THSR station during opening hours.
• If collecting ticket from our partnering convenience store, surcharge of NT$10 will be collected for each ticket.
• Since senior tickets and disabled tickets require ID documents as proof, these tickets cannot be collected from the ticket vending machine. Please present relevant documents such as ID or the disability handbook when collecting from our partnering convenience stores, or from Ticket Window at any THSR station.
• Please take note of the passenger’s departure time and complete the ticket collection procedure in advance; if passengers are unable to collect the ticket on time and miss the originally booked train, no refunds will be given.

• Before completion of payment, passengers can change the booking record or reduce the number of tickets through the system free of charge.
• Passengers who have completed payment but have not collected the tickets, please present ID number (foreign passengers please produce passport number) used for booking, and the reservation number in order to change the booking at the Ticket Window in any THSR station.
• Passengers who change their booking once will not be charged, however for further changes, tickets must be refunded and rebooked at a surcharge of NT$20 per ticket.
• The aforementioned changes must be completed at least 30 minutes prior departure.
• For changes involving senior and disabled tickets, please produce relevant proof documents such as ID and disability handbook.
• Passengers who have collected tickets at the station or partnering convenience stores, please personally bring tickets to the Ticket Window to apply for changes in booking. The procedure must be completed at least 30 minutes before departure; the first change is free of charge, however for further changes, tickets must be refunded and rebooked at a surcharge of NT$20 per ticket. The surcharge paid by the passenger to the partnering convenience stores will not be refunded.

• Before completion of payment, passengers are able to cancel the booking through the system free of charge.
• Passengers who have made payment but have not collected the tickets are able to cancel the ticket at least 30 minutes before departure through the system or at the Ticket Window in any THSR station.
• Cancellations will be charged NT$20 per ticket. (THSRC reserves the right to adjust surcharge pursuant to marketing activities, please refer to published announcements in various marketing activities).
• When cancelling an online payment, the surcharge will be deducted from the original sum and returned to the credit card owner’s account.
• When applying for cancellations, please present ID number (foreign passengers please produce passport number) used for booking, and the reservation number.
• Passengers who have collected tickets at the station or partnering convenience stores, please personally bring tickets to the Ticket Window to apply for refund. The procedure must be completed at least 30 minutes before departure at a surcharge of NT$20 per ticket. The surcharge paid by the passenger to the partnering convenience stores will not be refunded.

• When purchasing or applying for ticket refunds, passengers may come to the Ticket Window or service counter to apply for a “Proof of Ticket Purchase or Refund”, limited to one copy.
• Ticket which has been applied for “Proof of Ticket Purchase or Refund”, when applying for changes or cancellation, the original “Proof of Ticket Purchase or Refund” should be returned.