At present, our partnering convenience stores are 7-ELEVEN, FamilyMart, Hi-Life and OK Mart, passengers can purchase THSR tickets at the ticketing system of the aforementioned convenience store. (New partnering convenience stores will be announced separately)
System opening time：
The opening time of the convenience store ticketing system is dependant upon the operating hours of the convenience store, in principle it is a 24 hour service.
Services provided by the system：
Search for available trains according to departure/arrival station, date and time segment.
Check for ticket fares.
Check booking record, payment and collection of tickets.
Cancellation of booking, payment and collect ticket from the convenience store.
Period open for booking：
Twenty-eight days prior to the date of departure (including departure day) on 00:00, until 1 hour before the time of departure (for instance, for ticket on Friday, the booking is open on the Friday 2 weeks in advance).
Types of Tickets Open for Booking：
A maximum of 10 tickets permitted for each booking, for return tickets, a maximum of 5 tickets can be booked at a time.
The system provides booking for adult tickets with reserved seats, children tickets, senior tickets and disabled tickets (not including non-reserved seat, group ticket and handicap-friendly seats).
When booking for senior or disabled tickets, please enter the correct passenger ID and name into the system to complete the booking.
Passengers who need to book handicap-friendly seats, please call customer service at 4066-3000; Miaoli area: 4266-3000; Taitung and Kinmen areas: 4666-3000; Matsu areas and mobile phones: 02-4066-3000. Note: aforementioned calls are charged at landline or cell phone rates. Alternatively, please purchase tickets at the Ticket Window in the train station.
Passengers who need to book group tickets, please refer to Group Ticketing regulations.
Notice for Payments：
After completion of booking is made at the convenience store ticketing system, the system will print out the payment slip and ticket collection notice. Passenger must take the payment slip to the convenience store counter and make payment within 10 minutes, failure to do so will result in cancellation of the transaction, and the passenger will be required to perform the booking procedure again.
If the passenger has obtained a booking number from THSRC online booking or voice booking system, the convenience store system can be utilized to make payment and collect the ticket. (Passengers who booked through the voice booking system for senior or disabled tickets are not included.)
The convenience store counter accepts passengers' payments by cash or any other means accepted by the convenience store.
When making payment, the convenience store will charge a handling fee of NT$10 per ticket(7-11、FamilyMart、Hi-Life) or NT$8 per ticket(OK Mart) .
Notice for ticket collection：
After payment of ticket fare and handling fee at the convenience store counter, the passenger will receive the THSR ticket directly.
If the passenger has booked through the THSRC online or voice booking system, he/she can make payment and collect ticket at the convenience store ticketing system with ID number (foreign passengers please produce passport number) and booking number, however a handling fee is applicable.
Since senior tickets and disabled tickets require ID documents as proof, please present relevant documents such as ID or the mentally/physically disabled handbook when collecting from our partnering convenience stores.
Please take note of passenger's departure time and complete ticket collection procedure in advance; if passengers are unable to collect the ticket on time and miss the originally booked train, no refund will be given.
Notice for Change of Schedule and Cancellation：
The convenience store does not provide change or cancellation of tickets, please go to the Ticket Window.
For change of schedule, the first change is free of charge, however for further changes, tickets must be refunded and rebooked at a surcharge of NT$20 per ticket.
For refunds, the refund surcharge is NT$20 per ticket, the surcharge paid by the passenger to the partnering convenience stores will not be refunded.
Passengers who apply for change or cancellation of ticket, please complete the procedure at the latest 30 minutes before departure, no late applications will be accepted.
Notice for Application of "Proof of Ticket Purchase or Refund"：
When purchasing or applying for ticket refunds, the passenger may go to the Ticket Window or service counter to apply for "Proof of Ticket Purchase or Refund", limited to one copy.
Ticket which has been applied for "Proof of Ticket Purchase or Refund", when applying for changes or cancellation, the original "Proof of Ticket Purchase or Refund" should be returned.
Customer service：International Calls：+886-2-4066-3000 │ Local 4066-3000
For Miaoli area：4266-3000 │ Taitung and Kinmen areas：4666-3000 │ and Matsu areas and mobile phones：02-4066-3000 （Note: Calls are not toll-free.）
