The system provides 24 hour service.
Please refer to the operating hours of various stations and the ticketing deadlines. ( Detailed information. Should special circumstances arise, where operating hours of the stations are adjusted, we will make a separate announcement.)
Periods Open for Booking：
Twenty-eight days prior to the date of departure (for instance, for ticket on Friday, the booking is open on the Friday 4 weeks in advance) to the day of departure.
Confirmation of Ticketing Information：
Please confirm “date, time, departure/arrival station, number of tickets, type of ticket” and enter the information according to the instructions on the screen.
Notice for Purchasing Tickets：
A maximum of 10 tickets can be purchased at the ticket vending machine at a time, 1 return ticket is considered as 2 separate tickets.
Only adult tickets and children tickets are available at the ticket vending machine. Passengers who wish to purchase senior tickets or disabled tickets, please produce relevant original ID document at the Ticket Window. (Please refer to Details on Types of Tickets and the necessary identity documents).
The ticket vending machine accepts payment by cash, credit card and debit card.
Upon completion of ticket purchase, please confirm the correctness of ticket and change.
Additional Information for Payment via Credit Card/Debit Card：
Credit Card Purchase
Only accepts VISA, Master Card and JCB.
Since the ticket vending machine is not equipped with a signature verification mechanism, the preset code or cash advance code is needed as identification. The code serves only as a means of verification, no cash advance will be used, nor will cash advance handling charges be billed. For the setting of “preset code” or “cash advance code”, please contact your card issuing bank.
Debit Card Purchase
Only accepts non-designated account smart cards.
Passengers paying by debit card will be charged a NT$17 inter-bank transfer fee (Fubon Financial, Taishin Bank and Mega Bank are free from inter-bank transfer fee).
Details for Usage of Various Credit Cards/Debit Cards：
Transaction Method and Amount
Credit Card
Debit Card
Issuing Bank
NT$6,000 and below
Above NT$6,000
Fubon Financial
No code necessary
Enter cash advance code
Exempt from transfer handling charge
Taishin Bank
Mega Bank
CTCB
Enter preset code (*note)
NT$17 charged for each transaction
E. Sun Bank
First Bank
Cathay United Bank
Bank Sinopac
Enter preset code (*note)
Enter cash advance code
Shin Kong Commercial Bank
Union Bank of Taiwan
Other Banks
Enter cash advance code
*Note
For setting up the credit card preset code, please contact issuing bank.
The code serves only as a means of verification, no cash advance will be used, nor will cash advance handling charges be billed.
Notice for Application of “Proof of Ticket Purchase or Refund”：
When purchasing or applying for ticket refunds, passengers may go to the Ticket Window or service counter to apply for “Proof of Ticket Purchase or Refund”, limited to one copy.
Ticket which has been applied for “Proof of Ticket Purchase or Refund”, when applying for changes or cancellation, the original “Proof of Ticket Purchase or Refund” should be returned.
Customer service：International Calls：+886-2-4066-3000 │ Local 4066-3000
For Miaoli area：4266-3000 │ Taitung and Kinmen areas：4666-3000 │ and Matsu areas and mobile phones：02-4066-3000 （Note: Calls are not toll-free.）
