台灣高鐵

Personal Information Protection Policy

Personal Information Protection Policy
Personal Information Protection Statement

This Personal Information Protection Statement is hereby made by Taiwan High Speed Rail Corporation (THSRC) so as to prevent harm on personality rights, and to facilitate the proper use of personal information of our customers (hereinafter referred to as the “Customer”).

Personal Information Collection Notice

  • Purpose for Collection of Personal Information: 029 Traffic Communications, Public Transit and Infrastructure/036 Savings and Remittance/040 Marketing (including joint marketing of financial holding company)/063 To fulfill the legal obligation of a non-government agency/067Credit Card, Charge Card, ATM Card or Electronic Ticket Business/077 Reservations, Checking-in and Ticketing Business/090 Consumer,Customer/Client Administration and Service/116 Site Inspection and Security Administration/136 Information and Databank Administration/148 Online Shopping and other E-Commerce Service/150 Ancillary and Support Services/157 Survey, Research and Statistical Analysis.
  • Classification of the Personal Information: C001 Personally Identifiable Information、C002 Financially Identifiable Information、C003 The Identifier in Government Data、C093 Financial Trading Track、C011 Physical Description.
  • Time Period of the Use of Personal Information: as long as necessary to fulfill the identified purposes or a legal or business purpose.
  • Area, Object and Way of the Use of Personal Information: THSRC may only use the personal information collected in the area of the Republic of China (Taiwan), may provide the personal information to its suppliers, contractors, service providers, business partners, or the competent authority and the financial supervision institutions, and may use, handle and process the personal information in both automatic and non-automatic ways.
  • Customer may choose whether or not to provide the personal information to THSRC; nevertheless, Customer who refuses to provide personal information or complete personal information shall not assert any claims or allegations if such refusal results in THSRC’s failure to provide services such as delivering notifications, receiving and processing applications.

Customer’s Rights to Access the Personal Information

  • Customer who provides the personal information to THSRC has the following rights as prescribed in Article 3 of Personal Information Protection Act (hereinafter referred to as the “Law”):
    • ‧Right to inquire, review and making copies of personal information subject to a reasonable cost pay to THSRC. However, THSRC has the right to reject any request shall the request affect THSRC or any third party’s interest.
    • ‧Right to request to supplement or correct the personal information;
    • ‧Right to request to discontinue the collection, processing or use of the personal information or to delete when the purpose of the use of the information has been expired or fulfilled except the information is necessary for THSRC’s execution on business purposes.
  • Customer may exercise his/her legal rights regarding his/her personal information by contacting THSRC’s customer service center or presenting his/her personal identification and submitting an application in person at the information center of each THSR station.
  • Determination of the request for inquire, review or making copies of the personal information will be made within 15 days after receipt thereof. This decision-making period may be extended if necessary. The notification of rejection of the request will be made and provided in writing.
  • Determination of the request for the following matters will be made within 30 days after receipt thereof. This decision-making period may be extended if necessary. The notification of rejection of the request will be made and provided in writing.
    • ‧Request to supplement or correct the personal information;
    • ‧Request to discontinue the processing or use of the personal information in the event of a dispute regarding the accuracy of personal information
    • ‧Request to delete or discontinue processing or using the personal information when the specific purpose no longer exists or time period expires
    • ‧Request to delete or discontinue processing or using the personal information in the cases where a violation of the Law occurred during collecting, processing or using that information by THSRC.

Customer hereby confirms that the personal information is provided by him/herself, otherwise the person who provides the information shall inform THSRC of his/her relationship with the Customer and the source of the information. Customer hereby confirms having read the relevant regulations and agrees to provide the personal information to THSRC.