- With effective from July 1, 2017, the special trust account of the income received by THSRC from selling Multi-Ride Tickets/Periodic Tickets will change from the E.Sun Commercial Bank to the Union Bank of Taiwan.
- With effective from September 1, 2017, the deadline for Multi-Ride Ticket registered cardholder to claim partial refund will change from within 2 years to 1 year after card expiry date.
- Since July 1, 2015, THSRC has launched the "New Registered Multi-Ride Ticket" and discontinued the sale of all existing "Registered" and "Non-Registered" Multi-Ride Tickets (hereinafter referred to as "Old Multi-Ride Tickets"). Passengers who activated their "Old Multi-Ride Ticket" before August 31, 2015 could use all rides within 45 days from the day of first use. No further activations of the "Old Multi-Ride Ticket" will be accepted after September 1, 2015. Passengers can apply for a refund on their un-activated "Old Multi-Ride Ticket" at any THSR station and purchase a "New Multi-Ride Ticket." A card issue fee of NT$100 will be charged on each "New Multi-Ride Ticket"; however, the card issue fee would be waived for passengers who replace their "Registered Multi-Ride Ticket" in exchange for "New Multi-Ride Ticket."
After an "Old Multi-Ride Ticket" has been cancelled, the card will be confiscated and its transaction history will no longer be available for query. If a passenger requires a transaction record, please first download and print a copy of the transaction record for your own safekeeping before applying for card cancellation.