For groups with 11 or more passengers, whose departure/arrival stations, date of departure, train number and cabin types are identical, and all travelling together, they are eligible for group tickets.
Group ticket discounts are only applicable for groups of 11 or more passengers with adult tickets, for passengers who also qualify for other special discounts, only one discount can be used (either the group discount or the special discount)
For group members consisting of seniors or disabled passengers, please produce ID documentation issued by the government as proof when booking tickets or boarding the train.
In order to serve the mid to long range passengers, no group ticketing discounts will be available between Taipei and Banqiao.
Passengers can purchase tickets at any station Ticket Window
Passengers can obtain group ticket booking form from THSR stations, or download from website (PDF or Word format). Please fax the completed form to THSRC.
Passengers can fill out the online group ticket booking form, then click confirm to complete the procedure.
Monday ~ Friday 08:30~17:30 (if booking is made outside the aforementioned time or during national holidays, it is considered booking on the next working day).
Tickets can be booked 4 weeks prior to date of departure (including day of departure) to the date of departure.
Tickets can be booked 4 weeks prior to date of departure (including day of departure) to 1 date before departure.
※When purchasing group tickets, if the group consists of senior or disabled tickets, the group representative should fill out the discount ticket registration form and apply to THSRC together with his/her ID document when making reservation. When booking through fax or online service, please fax the ID documents as well.
In order to provide passengers with expedient ticketing service, and to ensure the required schedule is booked correctly, THSRC reminds passengers to take note of the following:：
Passengers who booked group tickets through online or fax service, please make transfer to designated account within 3 days of receiving our booking confirmation number. If the notification date is within 3 days of departure, please make payment before our notified time, otherwise the booking will be cancelled. After receiving transfer, we will contact you to confirm your booking, please collect the ticket on the designated date at the designated station.
Any changes to the group ticket train number, cabin type, departure date, scheduled interval and discount identity shall be based on the group as an entity. The change should be completed at least 1 day before the date of departure; the first change is free of charge. For changes not completed on time or for further changes, tickets will be refunded and repurchased, and handling fees will be charged.
For refund of group tickets due to cancellation of schedule or reduced number of passengers, the procedure must be completed at least 2 hours prior departure, a refund handling fee of NT$20 per ticket will be charged, no late application will be accepted. If the number of passengers does not qualify for group ticket after reduction, the remaining tickets shall be supplemented for the price difference of adult tickets.
Groups applying for change or cancellation of schedule, please download the “Group Change Form” (PDF or Word) and fax to 03-261-3315, where our dedicated staff will process your application. For groups which have already obtained tickets, when intending to apply for change or cancellation of schedule, please take all group tickets to the station Ticket Window for processing, those with proof of purchase, please also bring it along.
The ticketing section is open between Monday to Friday 08:30~17:30 (if application is made outside the aforementioned time or during national holidays, it is considered as the next working day).
Customer service：International Calls：+886-2-4066-3000 │ Local 4066-3000
For Miaoli area：4266-3000 │ Taitung and Kinmen areas：4666-3000 │ and Matsu areas and mobile phones：02-4066-3000 （Note: Calls are not toll-free.）
